Refund policy
This policy is for PULSE testers bought from Expert Solutions on pulsetester.com.
No returns
We do not accept returns when you change your mind. For example, we do not take a tester back because you no longer want it or ordered the wrong colour. Please read the product page and the supported boards list before you order. If you are not sure PULSE works with your board, ask us first.
This does not take away your rights under Indian consumer law. If your PULSE arrives faulty or damaged, is not as described, or is delivered late, you can still ask us to take it back and refund you.
1-year warranty
Every PULSE has a 1-year warranty from the day it is delivered to you. If your PULSE has a fault in this time, we repair it or replace it, free of charge.
How to make a warranty claim
- Contact us with your order number.
- Tell us what goes wrong. Send a photo or a short video if you can.
- We tell you where to send the tester. We check it, then repair or replace it and send it back to you.
- Shipping for warranty repairs: you pay the courier to send the tester to us; we pay the courier to send it back to you.
What the warranty does not cover
- Damage from a fall, water or fire.
- Damage from wrong power or a wrong connection.
- A tester that was opened, changed or repaired by someone else.
- Firmware that did not come from us.
- Normal wear and scratches on the case.
Damaged parcel
If your parcel arrives damaged, contact us right away with photos of the box and the tester. Keep the box. We repair or replace a tester that was damaged in delivery, or refund you if you ask.
Cancelling an order
You can cancel your order, also a pre-order, until we ship it. We refund the full amount. There is no cancellation fee.
Refunds
When we owe you a refund, we pay it back the same way you paid, within 3 working days.
Contact
Expert Solutions
Website: pulsetester.com
Email: righttorepairservices@gmail.com
WhatsApp: +91 83207 81989
Address: Ahmedabad, Gujarat, India
Grievance officer: Henil Soni, Proprietor